An Open Letter to Ocean Psychology Group (Miami, FL)

If You’re Issuing ESA Letters in 10 Minutes, You’re Not Offering Therapy—You’re Playing with Fire.

Ocean Psychology Group
P: (305) 200-3921
F: (844) 440-2381
www.oceanpsychologygroup.com

To Whom It May Concern,

I contacted your office posing as someone in need of an Emotional Support Animal (ESA) letter. I disclosed I had autism spectrum disorder and generalized anxiety. I expressed concern about scams and mentioned that I struggle with phone calls due to social anxiety.

All truthful.

Here’s how your office responded:

• You offered a 10–15 minute phone call with a clinician.
• You promised a same-day ESA letter for $250.
• Your staff confidently told me: “I have never seen anyone be denied, I do not believe that to be a possibility—especially in your case.”

Let’s call this what it appears to be: a fast-track letter service that prioritizes speed and payment over mental health care.

Your own intake process backs this up. Patients complete boilerplate online forms before ever meeting with a clinician. No prior therapeutic relationship. No continuity of care. Just a brief call and a deliverable.

This setup may be efficient—but efficiency isn’t a defense if the system bypasses legal and ethical standards.

Why This Matters

Under the Fair Housing Act, ESA letters are more than paperwork—they’re legal documents that grant tenants civil rights protections. They’re supposed to reflect a legitimate, ongoing therapeutic relationship and a clinical judgment tied to a disability.

Your process, as presented in writing, raises serious questions:

• Are your clinicians diagnosing disabilities during 10-minute calls?
• Is there any documented treatment plan?
• Are you issuing legal housing documents without confirming clinical necessity?

And depending on how your ESA letters are worded, you may also be crossing into unauthorized legal declarations—a serious concern in Florida and beyond.

To be clear: I am not claiming you’ve violated the law. But I am stating—on the record—that your current model raises significant red flags and may expose clients, clinicians, and your practice to liability.

What Happens Next

This isn’t going away quietly.

1. I’m submitting your correspondence and forms to the Florida Department of Health, HUD’s Fair Housing Office, and the Florida Bar (if legal issues are present).
2. I’ll hold on outreach to your payment processor—for now. But I reserve that lever, pending the outcome of regulatory review.
3. I’ll be publishing this letter so that other tenants, landlords, clinicians, and housing authorities understand what’s at stake.

If you’re running a legitimate clinic, prove it. Show that your process meets clinical and legal standards. If you’re running a letter mill, expect pressure—from above and below.

I’ve shut down bad actors before. And if your model endangers housing rights and patient protections, I won’t hesitate to do it again.

Sincerely,
Dr. T. Chaz Stevens
Founder, REVOLT Training
Creator, To Catch an ESA
Enemy of Fraud. Friend of the First Amendment.

Binder Ana